Frequently asked questions
What payment methods do you accept?
We accept payments via Visa, Mastercard, PayPal, iDEAL | Wero, Bancontact and bank transfer.
For more information about our accepted options, please check our payment methods page.
How can I contact you?
You can find all of our contact details on our Contact Us page.
Feel free to reach out to us at any time!
My payment by credit card was declined - can you help?
Credit card payments can be declined for various reasons, such as an exceeded credit limit, an expired or blocked card,
or because 3D Secure is not enabled.
Please note that our payment provider strictly requires 3D Secure verification.
This safety feature is marketed under different names, including Verified by Visa, Mastercard Identity Check, and J/Secure.
It typically involves an extra verification step, such as entering a security code sent to your mobile phone.
To activate 3D Secure on your card, please contact your bank or credit card issuer directly.
For some items in your webshop, I see "Available for pre-order - shipped within 2 to 4 business days". What does this mean?
It is not directly on the shelf in our warehouse, but it can be purchased normally.
As soon as you place your order, we immediately order the product from the factory for you.
It takes us 2 to 4 business days to receive the item at our warehouse in the Netherlands and dispatch it to your address.
Examples for items 'Available for pre-order - shipped between 2 to 4 business days':
Paid on Monday? Shipped from our warehouse by Thursday or Friday the same week.
Paid on Thursday? Shipped from our warehouse next week on Tuesday or Wednesday (due to the weekend).
Please note: If your order contains a mix of in-stock items and items that are available for pre-order the entire shipment will be
sent together in one single package from the Netherlands within 2 to 4 business days.
What is the estimated Handling and delivery time?
All orders are shipped with full tracking from our warehouse in Landsmeer (Amsterdam), The Netherlands.
To guarantee the safety of your parts, we never ship using unregistered mail in an envelope.
In-stock products are shipped within 24 hours (on business days) after placing your order.
Products that are "available for pre-order" are dispatched from the Netherlands within 2 to 4 business days after placing your order.
Orders are processed from Monday through Friday, excluding weekends and Dutch public holidays.
-For shipments to Germany, United Kingdom, France, Luxembourg, Denmark, Austria, and Finland, delivery takes between 2 to 7 business days.
Czechia, and Hungary takes between 4 to 10 business days after shipping.
-Delivery to Switzerland and Norway takes between 3 to 8 business days.
-Shipments to the USA, French Guiana, and Argentina are delivered within 4 to 8 business days via UPS Express.
-For New Zealand, Canada, Australia, Israel, and Japan, delivery takes between 6 to 19 business days after shipping.
I have a valid business Vat number and my company is located in the European Union. Can I buy Vat-free?
Yes, certainly! We can offer a VAT reverse charge for B2B customers within the European Union.
We will verify your details and upgrade your profile to a business account.
Once logged in, you will be able to view all prices excluding VAT and place your orders directly.
Do all prices on your website include Vat?
Yes, all prices displayed on our website include 21% Dutch VAT by default.
However, the final VAT rate and total order price will be adjusted during checkout based on your destination country.
Every customer within the European Union pays the VAT rate applicable to their own country.
For example, if you are located in Germany, the VAT will adjust to 19%. If you are located in Luxembourg, it will adjust to 17%.
If you are located outside the European Union, your order will be charged with 0% VAT.
All calculations happen automatically as soon as you select your destination country in the address field.
Do I need to pay Customs fees if I am located outside the European Union?
However, you remain fully responsible for any customs fees, import duties, or taxes in your country, as you are the official importer of the goods.
The specific amount and type of fees are determined by the customs laws of your destination country, not by the seller.
The shipping carrier acts as a customs broker to collect these fees on behalf of your local customs authority, and they will
often hold the shipment until the payment is cleared.
If a shipment is rejected or refused by the customer due to unpaid customs duties, taxes, or clearance fees, the package
will be returned back to our warehouse in The Netherlands.
In this event, the original shipping costs and all return shipping fees charged by the carrier will be deducted from the customers total refund amount.
What are the shipping costs to my country?
What are your bankdetails?
Account name: Custom World Guitar Parts. IBAN: NL14INGB0004439943 - BIC: INGBNL2A - Amsterdam/Netherlands.
Do you have a minimum order amount?
Because we ship all our guitar parts with track and trace and take great care in packaging and materials, processing orders starting from this amount
is the only way for us to remain ecologically and economically sustainable.
This allows us to keep our service level high and our webshop healthy.
I already placed my order, but I want to add another item. What should I do?
Please note that we can only add items if your order has not been shipped yet.
If we catch it in time, we will send you a separate payment request for the new item without charging any extra shipping costs.
I placed an order but I did not receive the order confirmation. What should I do?
The order confirmation and invoice are automatically sent to the email address you used to place your order.
If you cannot find them, please check your spam or junk mail folder first.
Sometimes, automated confirmation emails can accidentally end up there.
If you still cannot find it, please contact us so we can verify if your email address was entered correctly.
Measurements for guitar parts:
Unfortunately, guitar parts are not "one size fits all" due to the wide variety of models and brands.
To ensure a proper fit, please always check the measurements or brand specifications provided in the item description before making your purchase.
If you need any additional dimensions or information, feel free to contact us beforehand so we can measure the part for you.
I received a tracking number for my order. What should I do?
We ship via PostNL or DPD, depending on your destination country.
Please note that all orders to the USA are shipped via UPS.
You can use the tracking number you received to monitor the progress of your parcel.
For international shipments sent via PostNL, your local national postal service will take over the delivery once the package arrives in your country.
We highly recommend entering your tracking number on the website of your local national postal service, as they often provide more accurate
updates once the package is in your country.
Occasionally, the shipping carrier may require additional information, or you may need to collect your package from a local pickup point.
Please ensure you collect your parcel in time before it is returned to us.
If a package is refused by the recipient or goes unclaimed, and is returned to our warehouse, we will issue a refund minus the shipping
costs once the package has safely arrived back at our facility.
Do you have a store that I can visit?
We do not have a physical store open to the public.
All online orders are packed and shipped directly from our own warehouse in Landsmeer (Amsterdam), The Netherlands.
Because our location is strictly set up for processing and shipping orders without a showroom, it is unfortunately not possible to
view, test, or try out parts in person.
Do you make pickguards or parts to my own specifications?
Instead, we specialize in a wide range of custom pickguards and parts that are already available for purchase in our webshop.
You can check the exact measurements in the item descriptions to find the perfect match for your guitar.
Do you have more parts in stock than what is shown on the website?
If an item is not listed online, we currently do not carry it.
However, we add new products to our webshop on a weekly basis, and you can always find these new arrivals listed directly on our homepage!
I placed an order, but I can not see the status in my account. Why?
If you created your account after placing the order, that specific purchase will not be visible in your history.
However, all future orders placed while logged in will automatically appear in your account dashboard.
I have changed my mind. Can I cancel my order before it ships?
Yes, you can cancel your order as long as it has not been shipped yet.
Please note, however, that a 15% restocking fee applies to all cancelled orders to cover processing and administrative costs.
It is passed the estimated delivery time, but I haven't received my order yet. What should I do?
We are sorry for the delay!
If your package hasn't arrived within the estimated timeframe, please take the following steps first:
1. Check the tracking details: Use the tracking number you received via email to view the status.
For international shipments, we highly recommend entering your tracking number on the website of your local national postal service, as they often provide more accurate updates once the package is in your country.
2. Verify your delivery address: Check your order confirmation email to ensure your shipping address was entered completely and correctly.
If the tracking information hasn't updated for several days, or if you notice any delivery issues, please contact us immediately so we can investigate the status for you.
My address was incorrect while placing the order. What should I do?
Please contact us immediately before your order is shipped so we can update the address in time.
It is the customer's responsibility to ensure that the address provided during checkout is completely correct.
We are not responsible if a shipment is returned to us due to an incorrect or incomplete address.
If we need to reship your order, we will send you a payment request to cover the additional shipping costs.
Can I exchange the product I received?
If you would like a different model, color, or specification, please return your unwanted item according to our return policy and place a new order for the correct part.
I want to return my order. Do you have a return Policy?
Yes, you can read our full return policy here.
Please note that we only accept returns if you notify us within 14 days of receiving your product.
The items must be returned in their original condition and packaging.
Can't find the answer you are looking for? Please feel free to contact us.