Frequently asked questions

 

 

  • What payment method do you accept?

We accept payment via creditcard Visa / Mastercard / PayPal / banktransfer / Maestro / Ideal / Giropay / Mister cash / Sofort banking.

 

  • How fast will my order ship after payment?

The products from our website that are in stock will ship within 1 to 3 business days after your payment. Items that are back ordered (and custom orders) are usually completed and shipped within 14 days. Orders are processed from Monday through Friday excluding weekends and holidays.

 

  • When will I receive my order after shipping?

Netherlands 1 to 2 business days after shipping and 3 to 14 business days for all countries within Europe. 6 to 21 business days to the USA/Worldwide. By knowing the estimated delivery time you can determine how long it will take to receive the item. Business days are normal weekdays. Saturdays and Sundays and major holidays do not count as business days, keep this in mind when you calculate the estimated delivery time.

 

  • The item was in stock when I placed my order but I received a message that my item is in back order, why?

Because we sell our guitar parts at different sources like guitar shows, local pickups, eBay, it could be possible that items are out of stock. We constantly try to update our inventory on this website to ensure the items you purchase are in stock and ready to ship. In some rare occasions the stock status is not up to date. We will inform you immediately when an item is out of stock and we will let you know the delivery time. If you want to be 100% sure that an item is in stock before you place the order you can send an e-mail to info@customworldguitarparts.com or call us. Our e-mail is monitored several times a day so you will receive a fast answer by e-mail.

 

Can I return my item if I dont like it?

Yes, no problem at all. You can return your item/order within fourteen days after you received it. Before you do please contact us by e-mail for the return details.

 

  • What are your bankdetails?

Account name: Custom World Guitar Parts. IBAN: NL14INGB0004439943 - BIC: INGBNL2A - Amsterdam/Netherlands.

 

  • I already placed my order but I want to add another item to my order, what should I do?

No problem, just send us an e-mail immediately or call us with your order number and the item number from the item that you want you add. We will send you a payment request (banktransfer or Paypal) without extra shipping costs for the added item.

 

  • I received a tracking number but where can I track it?

We ship by PostNL and you can track your parcel at www.internationalparceltracking.com 

 

Do you have a privacy policy?

All personal information and Credit Card details given to us by a customer will only be used to service that customers requests and will be kept safe, secure, and private. No personal information will be sold or shown to anyone but our trusted staff. Your privacy is of the highest importance to all of us at Custom World Guitar Parts.

 

Do you have a local pickup?

Yes no problem, but only available for all orders above € 50,00 euro. You can pay for your order on our website. You can choose the pickup option during checkout when your total order is above € 50,00 euro. (Only available for the Netherlands). You can pick up your order after you paid for your order and after we made an appointment for the pickup. If you want to make an appointment send an email to info@customworldguitarparts.com or call us. It is not possible to pick up an order without a paid order and appointment (no exceptions).

 

Can I contact you for technical support?:

Yes no problem, we are guitar builders ourselves and we are always happy to answer any question by e-mail regarding any of our products so we can share our expertise with our customers.

 

Handling time backorder:

We constantly update our inventory and our website to ensure the items you purchase are in stock and ready to ship. In the rare occasion that we have a backorder issue we will handle it as quickly as possible. How we handle a backorder depends on the time it takes to have the item back in stock. If the lead time is less than 1 week we will hold the order and ship when the item arrives. If the lead time is more than a week, we will ship a partial order and send the backorder item seperately. On discontinued items or items on long-term backorder at a supplier, we will issue a refund.

 

Do you have a return policy?

Yes we do, returns will be accepted and store credit will be offered upon us receiving the item back in brand new condition. The item must be returned in brand new condition like it was sent to you and within 14 days after you received the item. Shipping costs will not be refunded and the buyer must pay to ship the item back to us. If a customer receives an item that is flawed – they should contact us immediately and we will do our best to rectify the problem. Please contact us first If you want to return an item. If you are returning a pickguard or a back plate make sure you didn't remove the protective foil from the pickguard or back plate. We will not accept returns if the protective foil is removed.